Reference

Terms Conditions That Govern Your obctop Account

These terms set out how your account works, how deposits and withdrawals through DANA, OVO or GoPay are handled, and what we expect from you as a member.

Account RulesWallet ConditionsEligibility & AccessData HandlingDispute Process
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obctop Terms Conditions That Govern Your obctop Account
DATA AND SECURITY POSTURE

How We Handle Your Data Under These Terms

Your data matters. This section explains what we collect, how long we keep it, and what rights you have over it — all governed by the terms above. Players in Batam or anywhere else in eligible regions get the same protections and the same process for requesting changes or deletion.

Data Collection Scope

We collect your name, e-wallet details (DANA, OVO or GoPay account), device identifiers and login timestamps. We do not store full payment credentials — wallet transactions are processed through the provider's own secure gateway, not stored on our servers.

Cookie Usage

Cookies track your session state so you stay logged in across pages. We also use analytics cookies to understand which lobby sections get the most traffic.

Account Security

Your account is protected by a password you set at registration plus an OTP sent to your registered number for sensitive actions like withdrawals.

Retention Period

We retain your account data for as long as the account remains open, plus a period after closure as required by applicable regulations in eligible jurisdictions. Transaction logs are kept separately from personal identifiers once an account is closed.

Your Rights

You may request a copy of all personal data we hold, ask for correction of inaccurate details, or request deletion.

How to Request Changes

Email our support team with your registered account name and the specific request — whether that is data export, wallet change, or full deletion.

TERMS HELP CHANNELS

Where to Reach Us About These Terms

If anything in these conditions is unclear, or you want to request a change to your account status, our support paths are open. Whether you need clarification on withdrawal rules, want to understand how DANA deposit reversals work, or have questions about data retention — reach out through any of the channels below.

Live Chat Available directly from your account dashboard. Tap the chat icon on mobile or desktop — an agent can walk you through any clause, explain wallet verification steps, or help you understand eligibility requirements for your region.
Email Support Send a detailed message if your question involves documentation — like requesting data deletion or disputing an account restriction. Attach relevant screenshots. We respond to policy-related emails with priority over general queries.
Account Settings Some term-related actions can be handled without contacting support. Inside your account you can close your profile, change your registered e-wallet, or download a record of your transaction history for personal reference.

Common Questions About These Terms & Conditions

We have compiled the questions our support team fields most often regarding account terms, wallet rules and eligibility. If your specific concern is not covered here, reach out through live chat or email for a direct answer.

No. We allow one account per individual. If we detect duplicate registrations — same device fingerprint, same DANA or OVO wallet, or matching identity documents — we may close the newer account and consolidate any balance at our discretion.

Depending on the severity, consequences range from a warning to permanent account closure. Serious breaches like fraud, multi-accounting for promotional abuse, or identity misrepresentation may result in balance forfeiture without prior notice and referral to relevant authorities.

Before your first withdrawal, we verify that the DANA, OVO or GoPay wallet registered to your account matches your identity. This is a one-time step — once verified, subsequent withdrawals process without repeating the full check unless you change your wallet details.

We aim to notify you of material changes via your registered contact method before they take effect. Minor clarifications or formatting updates may happen without individual notice, but the updated version is always available on this page with a revision indicator.

Availability of our platform depends on local law in eligible regions. Disputes are handled through our internal resolution process first. If you remain unsatisfied, applicable local consumer protections in your jurisdiction may provide additional recourse depending on regional regulations.

Yes. Contact support via email with your account details. After identity verification through OTP, we initiate deletion. Certain transaction records may be retained as required by applicable regulation, but personal identifiers are removed from those records.

Each promotional offer on the platform carries its own specific conditions — wagering requirements, expiry dates and eligible games. Those specific rules supplement these general terms. In case of conflict between promo-specific rules and general terms, the promo-specific rules take precedence for that offer.

Failed deposits are not deducted from your platform balance. If your e-wallet shows a deduction but your account balance did not update, contact support with the transaction reference from your wallet app. We reconcile with the payment provider and credit or refund accordingly.

You must meet the minimum age requirement applicable in your jurisdiction. Access is available only where local law permits. By creating an account you confirm you meet the legal age threshold and that accessing online gaming services is lawful in your location.

Go to your account settings and select the closure option, or contact live chat. Any remaining balance must be withdrawn to your verified DANA, OVO or GoPay wallet before closure is finalised. Once closed, login credentials are deactivated and data retention rules apply as described above.

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