Reference

How We Handle Your Data and Account

We keep this page straightforward so you know exactly what happens with your information when you hold an account with us.

Data TransparencyAccount ControlCookie ClarityContact PathsRegion-Aware Policy
obctop How We Handle Your Data and Account
DATA HANDLING DETAIL

How We Protect and Manage Your Information

We built account security around the same verification habits you already use with your e-wallet — OTP confirmation, device recognition, session timeouts. Below is a closer look at each area of our data-handling practice so you can see exactly what sits behind the scenes when you deposit via GoPay or update your profile from Bandar Lampung.

Encryption at Rest All personal data — name, phone, payment references — is encrypted on our servers using industry-standard protocols. Even internal staff access requires multi-factor authentication and audit logging for every query.
Cookie Scope We use session cookies to keep you logged in and fraud-detection cookies that flag unusual device switches. No third-party advertising cookies run on our site. You can clear or block cookies in your mobile browser settings anytime.
Account Security Every sensitive action — withdrawal, password change, account closure — triggers an OTP sent to your registered number. If your device changes, we add a secondary verification step before granting full wallet access.
Data Retention Active accounts retain full data. Once you request closure, personal identifiers are purged within a defined cycle. Anonymised transaction logs may remain where regulation requires, but nothing links back to you personally.
Your Right to Access You can request a full export of the data we hold about you at any time through live chat or the account settings panel. We aim to deliver this within a reasonable timeframe once identity is confirmed via OTP.
Requesting Changes or Deletion To correct inaccurate information or request deletion, contact support with your registered phone number. After OTP verification, we process corrections promptly and confirm via email or chat once the update is live.
REACH OUR TEAM

Policy Questions and Contact Paths

If you have a question about how we use your data, need to request a copy of your stored information, or want to close your account entirely, these are the fastest ways to reach someone who can help. We handle policy-related requests with priority routing so you are not waiting in a general queue.

Live Chat Open the chat widget from any page on your phone or desktop browser. Tell the agent you have a legal or data query and they will route you to the policy team directly — no need to explain your issue…
Email Channel Send your request to the address listed in your account settings under the help section. Include your registered phone number so we can locate your records quickly and respond with the relevant detail.
Account Settings Panel Inside your account dashboard you can download a summary of stored data, revoke cookie consent, or initiate account closure. Each action is confirmed via OTP to the phone number linked to your DANA, OVO or GoPay wallet.

Frequently Asked Legal and Data Questions

These are the questions our support team receives most often about legal matters, data handling, and account rights. If your specific situation is not covered here, reach out through live chat — policy queries are handled with priority routing.

We store the name and phone number you register with, payment references from DANA, OVO or GoPay transactions, device identifiers for security, and session logs. We do not store full e-wallet PINs or passwords — only hashed credentials.

Yes. Open your account settings panel or contact live chat with a data-export request. After OTP verification, we compile and deliver your stored information. The export includes transaction history, login records and profile details.

Initiate closure through the account settings panel or ask a support agent. Once confirmed via OTP, personal identifiers enter a deletion cycle. Anonymised records may remain if regulation requires, but they cannot be linked back to you.

We do not sell or rent your personal data to outside companies for marketing. Aggregated, non-identifying statistics may be shared with game providers like Pragmatic Play or Evolution strictly to improve service performance.

We run session cookies for login persistence and fraud-detection cookies for device recognition. No cross-site advertising trackers operate here. You can disable or clear cookies through your mobile browser settings at any time.

Availability depends on local law and eligible regions. We do not make blanket claims about legality in any specific area. It is your responsibility to confirm that accessing online gaming services is permitted under your local regulations.

We store only transaction reference numbers, not your full wallet credentials or PIN. Each deposit or withdrawal is verified through your own e-wallet app's authentication flow, so your funds stay under your control throughout the process.

If a regulatory change affects your account status, we notify you via the email or phone number on file. You will have a window to withdraw remaining balance and export your data before any access restriction takes effect.

Contact live chat or use the account settings panel. After OTP verification on your registered number, our team can update name, email or linked payment method. Changes are confirmed back to you once processed.

Use the email channel listed in your account help section and mark your message as a legal inquiry. Policy-team staff handle these with priority routing and will respond with relevant documentation or escalation steps.